Shipping policy

Curbside Delivery

We offer free shipping within the 48 connected United States (excluding *Alaska and *Hawaii – read below). Large orders will be shipped freight and usually take 7-14 days to reach you depending on where you’re located. Small products will be sent using UPS ground shipping. We also offer “White Glove Delivery” for an additional fee – see below. If you have any questions please call us at 844-GET-OGAWA (844-438-6429).

After Your Place An Order –Any orders placed Monday through Friday will be immediately prepared for shipment. Order preparation takes 3-5 business days. For orders placed over the weekend or on a holiday, your order will be prepared to ship on the following business day.

Tracking –Tracking for your order will be sent to your email that we have on file 3-5 business days after your order has been prepared for shipment. If you do not receive your tracking within this time limit, please email us at, or give us a call at 844-GET-OGAWA (844-438-6429). Please make sure to check your spam mailbox for a shipping update or tracking email before contacting us :).

Alaska & 夏威夷航运 –Please give us a call at 844-GET-OGAWA (844-438-6429) or send an email to for a shipping quote to Alaska and Hawaii. Please have your Shipping Address ready when inquiring about a custom shipping quote.

*Curbside delivery is our fastest delivery method

Curbside Delivery FAQ

  • Free Shipping is UPS Ground or Curbside Delivery.
  • Curbside Delivery takes 7-10 Business Days.
  • Massage Chairs are delivered by Freight to your home.
  • Freight Delivery Requires a Scheduled Appointment.
  • Massage Chairs Delivered with Curbside Delivery Require Assembly.
  • Freight Deliveries are done Monday-Friday During Normal Business Hours, Excluding Weekends and Holidays.

White Glove Delivery

White Glove Delivery is an additional service that can be added to your delivery for an additional charge. Two delivery people will deliver your massage chair to your room of choice and up or down flights of stairs if needed. They will then fully assemble your massage chair. Please note that it is the customer's responsibility to make sure the chair is in perfect working order before accepting delivery. If you’re experiencing issues with your White Glove Delivery please call us immediately at 844-GET-OGAWA (844-438-6429). Adding White Glove Delivery does add a week to the total delivery time.

  • *Please keep all the packaging material during the first 30 days after your receive your product. We do not accept returns if the product that was purchased is not in its original packaging – see our Return Policy for more information.
  • *White Glove Delivery is an added service that is performed by a third-party service and is not refundable.

*We recommend White Glove delivery for orders that need to go up a flight of stairs

White Glove Delivery FAQ

  • White Glove Delivery is a Furniture Assembly Service. Please Make Sure Your Massage Chair is in Complete Working Order Before Signing for your Delivery.
  • White Glove Delivery is an Additional Service and is Non-Refundable.
  • White Glove Delivery takes 10-14 Days.
  • White Glove Delivery Requires a Scheduled Appointment.
  • White Glove Deliveries are typically done Monday-Friday excluding Weekends and Holidays During Normal Business Hours. Some weekend deliveries do occur and it depends on the local delivery company. please contact the shipper to see if these arrangements are available.
  • Please Keep All Packaging Materials and Do Not Let the Assembly Team Remove the Packaging.